BIOWELL FAQ | GDV Camera FAQ
Q: Can I use the device by itself? Why do I need a subscription?
A: No. You need a subscription in order to perform a scan. The device allows you to capture electro-photonic images; but the images are meaningless until they're analyzed and interpreted by our cloud-based software system. The subscription allows access to the sophisticated system that makes your data meaningful.
Q: Is it harmful to me to perform a scan?
A: No. Scans are quick, easy, painless and non-invasive.
Q: How do I clean my device?
A: Clean the device screen with a gentle lens (optical) cleaner and a gentle cloth. Allow to fully air dry before storing.
Q: How should I store my device?
A: Store your device in a closed box to eliminate dust collecting on the screen. Avoid storing in sunlight.
Q: Is Bio-Well a diagnostic tool?
A: No. The Bio-Well system is intended to help you learn more about your energy state so that you can develop better habits to promote wellness. It should not to be used as a diagnostic tool. You should consult your doctor for any health-related questions.
Q: What is the warranty on Bio-Well products?
A: Bio-Well products are warranted to be free from defect in materials or workmanship for (1) one year from the date of purchase. If products, purchased directly from Bio-Well or through an Authorized Distributor, are found to be faulty within this timeframe, we will replace or repair those products free of charge.
Q: Can I use Sputnik independently from the Bio-Well device?
A: No, you need a Bio-Well device with a valid subscription in order to use Sputnik.
Q: What is included in a Sputnik?
A: The Sputnik is its own unit with an attached cable. The other necessary attachments are included in the Calibration Pack:
For information on how to set up and use Sputnik, view the user guide in the Resources section of the site.
Q: How do I clean the items in Sputnik?
A: Clean the accessories with a gentle lens (optical) cleaner and a gentle cloth. Allow to fully air dry before storing. Be very careful when handling Sputnik, as the edges are very sharp.
Q: How should I store the items in Sputnik?
A: Store Sputnik in a box or the packaging to avoid dust collecting on the items.
Bio-Well Calibration Pack
Q: Can I use the Bio-Well Calibration Pack independently from the Bio-Well device?
A: No, you need a Bio-Well device with a valid subscription in order to use the Bio-Well Calibration Pack. Additionally, you must have a Bio-Well Plus or Bio-Well Pro level subscription in order to have access to the appropriate scan types.
Q: What is included in a Bio-Well Calibration Pack?
A: The products and attachments needed to perform Calibration, as well as Environment and Object scans are included in the Calibration Pack:
- Grounding Cable
- Titanium Cylinder
- Stand - for Bio-Well positioning during the Calibration process
For information on how to set up and use the Bio-Well Calibration Pack, view the user guide in the Resources section of the site.
Q: How do I clean the items in the Calibration Pack?
A: Clean the accessories with a gentle lens (optical) cleaner and a gentle cloth. Allow to fully air dry before storing.
Q: How should I store the items in the Calibration Pack?
A: Store your Calibration Pack items with your Bio-Well device in a box to avoid dust collecting on the items.
Q: Where do I download the Bio-Well Software?
A: You can download the software here.
Q: Nothing happens once I download the Bio-Well software. What do I do?
A: If your Firewall blocks the software installation, open the folder on your computer that you downloaded the software to and click on Bio-Well_install.exe.
Q: Can multiple people use Bio-Well?
A: Yes! Simply enter each person as a user in the 'People' section of the software. View the Bio-Well User Manual for more information.
Q: I'm having issues with the software. Who should I contact?
A: If you feel you're experiencing a technical issue, please contact us to report it at email@example.com.
Q: I don't understand how to use the software or the scan results information. What do I do?
A: First, you should review the Bio-Well User's Manual here. If you still have questions, contact your Authorized Distributor for assistance and training. If these options do not resolve your issue, feel free to reach out to us at firstname.lastname@example.org and we'll do our best to answer your questions as thoroughly and quickly as possible.
Q: What are the system requirements to perform scans?
A: An internet connection of 1.5mbps or higher is required to log in to the software to perform scans and view results.
In order for the Bio-Well software to function properly, we recommend you meet these supported system requirements:
- Windows: Windows XP or higher
- Mac: Apple Mac OS X 10.6 or higher 64-bit version
The Bio-Well device and software have been optimized for utilization with PC computers running a Windows operating system as well as for Mac OS X systems. Many of our customers do successfully utilize Bio-Well with Mac OS X, but some have experienced inconsistent operation, which may be due to interference by various programs installed on individual computers. The Bio-Well Team endeavors to increase support for Mac in our ongoing software updates. For those customers who may encounter issues when using Mac OS X, we recommend consideration of a secondary Windows-based system as an alternative platform. We further recommend, to all Bio-Well users, implementation of a regularly-scheduled calibration regiment which is essential for accurate and reproducible results and/or changes of environment.
You are able to perform a scan offline, but will not be able to view your results until you log in and upload the scan files. For more information on conducting offline scans, view the Bio-Well user manual here.
If you need to determine your IP address for support needs, please follow this link.
Q: I would like to sell Bio-Well products. How do I start?
A: Please visit the Bio-Well Distributors page here and fill out the form if you are interested in applying for and becoming a Bio-Well Authorized Distributor or Reseller.
Q: Who can I talk to about media inquiries?
A: Please e-mail email@example.com for all media inquiries.
Q: I still have questions. How do I contact Customer Service?
A: The answers to a number of common questions can be found here in our FAQs. However, if you require additional assistance, please contact your knowledgeable Authorized Distributor. Lastly, our representatives can be contacted via email at firstname.lastname@example.org and will do their best to respond to your inquiry within a reasonable time period.
Please note: we authorize only the owner of the account to contact our Customer Service department. All questions should be relayed through the account owner, who then can contact us on their behalf.